Appointments can be made from 8:30am the day you call, please call 01424 717386 to make an appointment.
Each patient will be allocated 10minutes for their appointment.
If the appointments for that day have been taken, the reception staff can offer you the next available slot which could be the following week or asked to ring back the next day at 8:30am.
Each day we do have availability for a few ‘extras’ which means you can be placed on the list for that day. A clinician will look at this list and inform the reception staff what to do, you could be contacted anytime that day the surgery is open but not necessarily by a clinician.
As requested by Dr Ghani, the reception team will triage you first so you will be asked the reason you are contacting the practice and this will enable them to direct you to the most appropriate clinician. To aid the clinician you may be asked (if appropriate) to supply pictures which may be kept on your records.
It is up to the relevant clinician to invite you into the surgery.
We try to make sure you see the clinician of your choice but if they are not available we may ask you to see another clinician.
Only one patient can be seen per appointment time.
When this service is available you may be able to use our online appointment booking service, this is done via Engage Consult or Patient Access.
If you do need to cancel your appointment we ask you to let us know so we can release your appointment to other patients.
Home visits
Most people think that Doctors are obliged to make house calls as part of their NHS Contract. Such an obligation has never been part of the General Practitioner’s contract but a habit that people have come to expect as their right.
The Contract states that in the case of an emergency, the Doctor can either advise or offer a consultation, but it is up to the Doctor to decide where the consultation will take place. If you are ill or unable to attend the surgery and require a home visit, please telephone 01424 717386 before 10.00am if possible.
Please remember, the Doctor can see up to four patients at the surgery in the time it takes to make one house call. Patients can also be examined more thoroughly in the surgery environment and children can often be wrapped up and brought to surgery.
For out of hours emergencies please see the out of hours section.
