South Saxon House Surgery

4 Whatlington Way, St Leonards on Sea, East Sussex TN38 9TE

Other Information

General Information

Change of Address

Please let us know your new address, telephone number and mobile telephone number. This is important for both administrative and medical reasons.

If your new address falls outside of the practice area, please do not assume that we can continue your care.


After assessment, the doctor may consider it appropriate to refer you to a hospital to see a specialist in an outpatient clinic. This would normally be done under the NHS, so please let the doctor know if you would prefer a private referral. The hospital will normally send you an appointment by post. If you have not heard anything from the hospital a month after you were referred, please let the surgery know so that we can chase it up.

Help us to Help You

  • Please let us know if you change your name, address or telephone number.
  • Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.
  • We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery.
  • Please keep your phone call brief and avoid calling during peak morning time for non-urgent matters.

Hastings and Rother Clinical Commissioning Group

The practice is part of the Hastings and Rother Clinical Commissioning Group. Their address is:

Hastings & Rother Clinical Commissioning Group
Bexhill Hospital,
Holliers Hill,
Bexhill on Sea
TN40 2DZ.

Tel: 01424 735600

The NHS Care Record Guarantee

In the National Health Service in England, we aim to provide you with the highest quality of healthcare.

To do this, we must keep records about you, your health and the care we have
provided to you or plan to provide to you. This guarantee is our commitment that we will use records about you in ways that respect your rights and
promote your health and wellbeing.

The NHS Care Record Guarantee can be downloaded here

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice makes routinely available.

This scheme is available for download here, or on written request from our practice manager.

Access to Information

Medical Records

It is necessary for all members of the team to access medical records at various
times whether this be to file letters, write referral letters etc. It is also necessary to disclose patient’s names and details to hospitals for appointments. It is also
Necessary to disclose details to the Health Authority to obtain records when joining the practice. ALL persons accessing any information are also bound by patient confidentiality.

Data Protection Act 1998

Under the Data Protection Act 1998 patients are entitled to access their clinical records or any other personal information held about them. If you wish to access these records please contact the Practice Manager.

We are registered with the Data Protection Agency. If you have any questions regarding Data Protection, please contact the Practice Manager.

Computers And You

This practice uses a computer system to store your medical history. To reduce administrative delays, we also send some details by computer link to the Strategic Health Authority’s office in Lancing. Only your personal details, such as those which appear on your medical card (eg name, address, NHS number etc) are currently transferred. In line with the National Programme for Information Technology all GPs will eventually be transferring clinical information to a central computer with access limited to medical and other care services. If you are not happy with this you must let us know in writing. The Data Protection Act 1998 requires you to be aware of this.

Zero Tolerance on Violence

Abusive or Violent Behaviour

Please note that this Practice operates a “Zero Tolerance” policy and any patients who commit an act of violence against any member of staff or other patient, or behaves in such a way that any such person fears for their safety. Any such incidents will be reported to the police immediately, the patients treatment will be terminated and if applicable the Clinical Commisioning Group will be informed.

Expected Standards of Behaviour

South Saxon House Surgery has a duty to provide a safe and secure enviroment for staff, patients and visitors. Violent or abusive behaviour will not be tolerated and decisive action will be taken to protect patients and practice staff.

The following are examples of unacceptable behaviour on Practice Premises

  1. Violence
  2. Excessive noise, recurrent loud or intrusive conversation or shouting
  3. Threatening or abusive language involving swearing or offensive remarks
  4. Derogatory racial or sexual remarks
  5. Malicious allegations relating to members of staff, patients or visitors
  6. Under the influence of alcohol or drugs on practice premises
  7. Drug dealing on practice premises
  8. Wilful damage to practice property
  9. Theft
  10. Threats or threatening behaviour to members of staff, patients or visitors

The mission statement of the practice is as follows:-

Working together to promote consistent quality care, meeting the individual needs of all our patients irrespective of social class, age, race, sexuality and religion. We do not discriminate on any grounds what so ever.

Carer Information

What is a Carer

A Carer is someone who looks after relatives, friends or neighbours who need support to live at home because of physical frailty, learning disability, or illness (including mental illness).

They do not necessarily live in the same home as the person who is being cared for and are not paid for this support.

Anyone who falls into this category should be made aware of their rights under the Carers (equal opportunities) Act for an assessment of their needs and with their permission referred to the Community Advice Team who will offer support and advice and arrange a Carers Assessment.

Data Sharing at South Saxon House Surgery

South Saxon House Surgery & its Doctors & Staff, working as part of the NHS, need and want to share data in various ways but we also want to protect your confidential and personal information. Data about health can be used for various reasons, both internally within the practice, and externally with other services.

Full Information can be found by downloading our Data Sharing information leaflet.

Opt-Out Form

Although we at South Saxon House Surgery cannot block the upload of our patient data to the HSCIC, you can block your own data being uploaded, if you wish.

If you would like to opt-out, please complete this form and send it to the surgery.

Non-English Speakers

Interpreting Services

If English is not your first language and you need an interpreter to accompany you to your consultation please ring Sussex Interpreting Services (SIS) on 702005. Alternatively contact the surgery and a receptionist will be able to do this on your behalf.

A British sign language interpreting service is also available from Neal communications Agency Ltd. Please ask at reception.

Both interpreting services are provided free for all patients.

Patients Charter

We Will

  • Provide immediately necessary treatment & routine care to our registered patients within our Practice area.
  • Refer you to a a specialist or second opinion if we feel it is in your best interests
  • Be prepared to give an explanation of any proposed treatment.
  • Give access to your health records, if appropriate as stipulated by law.
  • Ensure that our staff maintains strict confidentiality of those records.
  • Ask you before your consultation whether you object to the presence of any student undergoing training.
  • Ask prior to consultation consent to video consultation for training purposes.
  • Respect your cultural and religious beliefs and your right of privacy and dignity.
    Be sure you know whom you are dealing with.
  • Treat you with courtesy and respect. We in turn expect the same from our patients.

Patients Responsibilities:

  • Courtesy to staff at all times – remember they are working under doctors’ orders.
  • Responding in a positive way to questions asked by the reception staff.
  • To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment
  • An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made and the Medical records can be made available.
  • Patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience.
  • When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.
  • Out of hours calls (eg evening, nights & weekends) should only be requested if they are felt to be truly necessary.
  • Patients being violent or abusive to the doctors or staff will be removed from our Practice list.